Privacy Policy

Last updated: 5 October 2026

This website (adventurecarstensz.com) is operated by PT Adventure Carstensz. This policy explains what personal data we collect, why we collect it, and the choices you have.

Who we are

PT Adventure Carstensz is a tour operator based in Timika, Central Papua, Indonesia. Contact: info@adventurecarstensz.com · +62 822 2775 2011 · Jl. Cendrawasih KM 3,5, SP 2, Timika, Papua Tengah 99910, Indonesia.

Data we collect

Information you send us: your name, email address, country, phone or WhatsApp number, team size, preferred dates and your message when you use our forms, WhatsApp, email or phone.
Information needed for an expedition after you book: passport details, health and insurance information, and emergency contacts. We only request these when they are needed for permits, helicopter manifests and safety.
Account data: if you create an account or book online, the details you enter at checkout.
Usage data: we use Google tools (Google Tag Manager, Google Analytics and Google Ads) to measure visits and the performance of our ads. These tools use cookies, which you can manage in your browser settings.

How we use your data

To answer your enquiry, prepare quotes and organize your expedition.
To apply for permits on your behalf (national park, police and immigration) and to arrange helicopter flights, accommodation and rescue cover.
To measure and improve our website and advertising.

Sharing

We share expedition data only with parties that need it to run your trip: Lorentz National Park authorities, the police, immigration, Basarnas, helicopter operators, hotels and our guides. We do not sell personal data. Measurement data is processed by Google according to its own policies.

Storage and retention

We keep enquiry data for up to 2 years and booking records for as long as required by Indonesian law. You can ask us to delete your data at any time unless we must keep it by law.