Privacy Policy

Last updated: 5 October 2026

This website (Adventure Carstensz) is operated by PT Adventure Carstensz. This policy explains what personal data we collect, why, and the choices you have.

Who we are

PT Adventure Carstensz is a tour operator based in Timika, Central Papua, Indonesia. Contact: info@adventurecarstensz.com · +62 822 2775 2011 · Jl. Cendrawasih KM 3,5, SP 2, Timika, Papua Tengah 99910, Indonesia.

Data we collect

Information you send us: your name, email address, country, phone or WhatsApp number, team size, preferred dates and your message when you use the enquiry form, WhatsApp, email or phone.

Information needed for an expedition after you book: passport details, health and insurance information, and emergency contacts. We only request these when they are needed for permits, helicopter manifests and safety.

Usage data: if you accept cookies, we use Google tools (Google Tag Manager, Google Analytics and Google Ads) to measure visits and the performance of our ads. If you decline, these tools run without advertising or analytics cookies.

How we use your data

To answer your enquiry, prepare quotes and organize your expedition.

To apply for permits on your behalf (national park, police and immigration) and to arrange helicopter flights, accommodation and rescue cover.

To measure and improve our website and advertising, only with your consent.

Sharing

We share expedition data only with parties that need it to run your trip: Lorentz National Park authorities, the police, immigration, Basarnas, helicopter operators, hotels and our guides. We do not sell personal data.

Measurement data is processed by Google according to its own policies.

Storage and retention

We keep enquiry data for up to 2 years and booking records for as long as required by Indonesian law. You can ask us to delete your data at any time unless we must keep it by law.

Your rights

You can ask to access, correct or delete your personal data, or withdraw consent for cookies by clearing your browser storage and choosing again in the cookie banner. Send requests to info@adventurecarstensz.com.

Changes

We may update this policy. The date at the top shows the latest version.